In accordance with Articles R. 520-1 and R. 520-2 of the Insurance Code (specific to brokers), Art. 313-8, 318-10, , 322-71-1, 325-12-1 and 325-47 AMF General Regulations and ACPR recommendation 2016-R-02 of November 14, 2016, Atacama Innovation, Insurance and Reinsurance Intermediary (ORIAS Number 07 002 766), has implemented a procedure for the reasonable and rapid processing of complaints sent to it by its existing or potential clients.

A complaint is understood to mean a statement stating a customer's dissatisfaction with a professional; a request for service or provision, a request for information, clarification or a request for advice is not a complaint.

Any complaint can be addressed to the company by completing this form. In this context and in the event of a complaint, Atacama Innovation will acknowledge receipt of the complaint within 10 working days and undertakes to process it within 60 days, except in special circumstances for extension communicated to the customer.

When the claim exclusively involves the insurer or reinsurer, Atacama Innovation addresses it to the company(ies) concerned, which will take charge of the entire processing of the claim according to its/their own claims management procedure.

In the event of a claim involving Atacama Innovation exclusively as a broker or agent, the company will implement its internal procedure.

 

MEDIATION

In accordance with our General Conditions of Use, the parties agree to, and expressly undertake to, first attempt to resolve their dispute amicably and, in the event of failure of direct negotiations, to resort to mediation, prior to any legal proceedings and under penalty of inadmissibility.

If you are a professional, the mediation will be conducted under the aegis and in accordance with the internal regulations of the CMAP (Paris Mediation and Arbitration Center – CCI of PARIS), referred to at the request of the most diligent party.

If you are an individual and the dispute persists after direct exchanges, in application of article L 156-1 and Book VI of the Consumer Code, the mediator below is competent, prior to any legal action and under penalty of inadmissibility of the request, to intervene in any dispute which could not be settled within the framework of a prior complaint directly submitted to the services of Atacama Innovation.

INSURANCE MEDIATION

ASD 50110
75441 Paris Cedex 09

Either via the Internet: www.mediation-assurance.org

Website: https://acpr.banque-france.fr

Tel: + (33) 01 42 9242 92

Address:
1 rue de La Vrillière,
75001 Paris

The Mediator will issue an opinion within 3 months of receiving the complete file. His opinion is not binding and will leave the Insured free to refer the matter to the competent Court.

Address of the ACPR
4 Budapest Square
CS 92459
75436 PARIS Cedex 09

The activities of Atacama Innovation are regulated by the Insurance Code, the Laws and Decrees and Ordinances relating thereto, under the control of the Prudential Control and Resolution Authority.